Shipping policy
Shipping & Delivery Policy
Welcome to Roxivara! We are dedicated to bringing you the finest premium skincare, hair care, and fragrance essentials. Below you will find everything you need to know about how we process, pack, and ship your orders.
1. Processing Times
All orders are processed and verified within 1–3 business days (excluding weekends and holidays).
You will receive a notification with confirmation details as soon as your order has been successfully placed.
2. Shipping & Estimated Delivery Times
Because we source our premium collections globally to bring you the best quality, shipping timelines may vary depending on your location.
Standard Shipping: Estimated delivery is 7–15 business days after dispatch.
Note: Delivery times are estimates and may occasionally experience minor delays due to customs processing or courier high-volume periods.
3. Tracking Your Order
Once your package has shipped, we will send a confirmation email containing your tracking number.
Please allow 24–48 hours for the tracking information to update on the courier's system. You can track your journey directly via our website or the link provided in your email.
4. Customs, Duties, and Taxes
Roxivara is not responsible for any customs or taxes applied to your order during transit.
All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).
5. Damaged or Lost Packages
Your satisfaction is our priority. If you receive your order damaged, or if your tracking shows it has been lost in transit, please contact our support team immediately at roxivaraofficial@gmail.com with your order number and photos of the damage so we can resolve it for you right away.
Have Questions?
Our customer care team is always happy to help. Reach out to us anytime at roxivaraofficial@gmail.com.